Literacy Issues
A large number of pro se debtors have limited education and difficulty with basic reading and comprehension in any language; some cannot comprehend even the most basic information requested on bankruptcy forms. This has made it impossible to reach this population with websites, brochures and signs. They require significant one-on-one attention from a trained attorney.
Table of Contents (
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- Introduction
- What Do We Know About Self-Represented Parties in our Court?
- How Many Self-Represented Parties Are There?
- Measuring Success
- Language Barriers
- Bankruptcy Petition Preparers
- Income Levels
- Literacy Issues
- Self-Represented Creditors
- Court Resources and the Impact of Large Numbers of Self-Represented Litigants
- Debtor ID Program
- Current Programs and Services for the Self-Represented
- The Court’s Website
- Personal Assistance from Court Staff
- Easy to Understand Forms and Instructions
- Assistance from Volunteers and Nonprofit Organizations
- Honor Roll
- Recruitment and Training of Volunteers
- Funding Sources for Non-Court Services
- Current Projects “Under Construction”
- Pathfinder Electronic Filing Project
- Proof of Service
- Video Instruction
- Future Surveys
- Call Center/Internet Live Chat
- Goals/Conclusion
- Exhibits