Call Center/Internet Live Chat
Several courts have implemented live chat systems on their websites. We are reviewing these systems with plans to possibly implement one in our district. We are also contemplating a central toll-free call center which would allow specially trained staff to answer bankruptcy questions from the public throughout the Central District, providing more efficient and high quality service.
Table of Contents (
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- Introduction
- What Do We Know About Self-Represented Parties in our Court?
- How Many Self-Represented Parties Are There?
- Measuring Success
- Language Barriers
- Bankruptcy Petition Preparers
- Income Levels
- Literacy Issues
- Self-Represented Creditors
- Court Resources and the Impact of Large Numbers of Self-Represented Litigants
- Debtor ID Program
- Current Programs and Services for the Self-Represented
- The Court’s Website
- Personal Assistance from Court Staff
- Easy to Understand Forms and Instructions
- Assistance from Volunteers and Nonprofit Organizations
- Honor Roll
- Recruitment and Training of Volunteers
- Funding Sources for Non-Court Services
- Current Projects “Under Construction”
- Pathfinder Electronic Filing Project
- Proof of Service
- Video Instruction
- Future Surveys
- Call Center/Internet Live Chat
- Goals/Conclusion
- Exhibits